Nehos provide 24/7 broadband services however on rare occasions for reasons outside our control services can experience momentary or longer disruption.
We will always restore services as soon as possible. The table below represents the target resolution time for any such unscheduled interruption.
| Service Class | Urban Area (Days) | Major Rural & Minor Rural Area (Days) | Remote Area (Days) | Isolated or Limited access area (Days) | |
| Fibre Network | 1 | 14 | 19 | 19 | N/A |
| 2 | 9 | 14 | 19 | N/A | |
| 3 | 1 | 1 | 1 | N/A | |
| Wireless Network | 5 | 9 | 14 | 19 | N/A |
| 6 | 1 | 1 | 1 | N/A | |
| Satellite Network | 8 | 20 | 20 | 20 | 35 |
| 9 | 1 | 1 | 1 | 1 | |
| FTTB & FTTN Network | 11 | 14 | 19 | 19 | N/A |
| 12 | 9 | 14 | 19 | N/A | |
| 13 | 1 | 1 | 1 | N/A | |
| HFC Network | 21 | 14 | N/A | N/A | N/A |
| 22 | 9 | N/A | N/A | N/A | |
| 23 | 9 | N/A | N/A | N/A | |
| 24 | 1 | N/A | N/A | N/A |
Where service is critical we always recommend a secondary service for Disaster recovery and/or backup. To learn more on that please contact us on sales@nehos.net