Network Contention – poor audio qualityNetwork Contention – poor audio quality
Voice over IP relys on voice packets being sent reliably to and from Nehos over your ISP. There are a number of factors that contribute to poor performing call quality.
Month: May 2014
How Do I Close My Nehos Account?How Do I Close My Nehos Account?
We require formal notice that you wish to close your Nehos account and terminate any associated services. Please send an email to accounts@nehos.net with your account code in the Subject
How do I Set-up a Number Divert/Failover?How do I Set-up a Number Divert/Failover?
If you want to divert (failover) to a another number: Login to your Nehos Customer Panel Click Services Click Manage next to In-Dial Numbers Click Edit next to the DID
Firewall / NAT settings to access Voice ServicesFirewall / NAT settings to access Voice Services
Nehos voice services use the 180.94.236.0/26 (255.255.255.192) subnet for SIP signaling and RTP media. Please allow traffic using UDP on any port from this subnet to ensure that there is no
Can’t Login to Nehos Customer PanelCan’t Login to Nehos Customer Panel
If you are seeing a *white screen* when trying to login to your Nehos Customer Panel this indicates that an incorrect Username or Password is being used. Please send an
1300/1800 (FLRN) Porting – IN1300/1800 (FLRN) Porting – IN
Nehos pride themselves in that over many years they have successfully ported in every requested number. Although legislation has simplified the process for local number porting, for 1300/1800 also known
Microsoft LyncMicrosoft Lync
* Please note this is a new service and not a standard setup. Please contact Nehos Sales on 1300 726 889 or email sales@nehos.net for further information. Microsoft Lync requires
International DIDs – VerificationInternational DIDs – Verification
This Wiki provides information on those countries that a Direct in Dial number is required and the local regulator for that country requires verification of the user. It does not
Inbound Channels Explained (International)Inbound Channels Explained (International)
A channel in this context relates to a simultaneous call to a international DID. For information on Australian DIDs and channels please refer alternate Wiki labelled “Inbound Channels Explained (Domestic).
Cisco SPA Series NotesCisco SPA Series Notes
These phones default to a RTP Packet size of 30ms. To use these phones on the Nehos network you need to change this to 20ms. Under Admin > Advanced RTP