Features
- Desktop and Mobile Application integration (Communicator)
- ACD Queues
- IVR Auto Attendants
- Conference Bridges
- Music On Hold
- Inbound FAX over IP
- Outbound FAX (Communicator Desktop edition only) ^^
- Instant Messaging Chat (Communicator Desktop edition only)
- Ring Groups
- Call Recording *
- CDR Search
- Online Presence
- Enhanced Services
- Caller ID
- Call Pickup
- Last Caller
- Call Filters & Blocking
- Do Not Disturb[ *78/79 ]
- Call Screening
- Call Forwarding
- Follow Me
- Call Monitoring
- Group Hunt
- Mobile Numbers
- Speakerphone Page
- Directory / BLF List
- Speed Dial[ *130 ]
- Instant Recording[ *159 ]
- Delete Recordings
- Listen to Recordings
- Remote Access
- Call Monitoring
- Monitoring Conferences
- Operation times[ *401/402 ]
* Call recording, voicemail and fax is limited to 4 weeks of storage and or 100 MB of space.
^ Voice services requires a properly installed and configured router that provides QoS (traffic prioritisation and policing) solution.
^^ A Fax service is an analogue product that relies on a high quality broadband service to deliver the fax such as direct fibre with QoS applied. As such a fax service comes with no guarantee’s of reliability.