All faults should be logged within the customer panel support tab.

For a voice call quality issue or issues with a slow or poor broadband service we would ask that you use the Nehos network diagnostic tool located at before submitting a request for support. This will provide us with valuable diagnostic data to help locate the issue for you.

For voice faults please provide us with at least 3 example calls. This should include the equipment (SIP username) making the calls, destination number, date and time the call was made and a detailed description of the error.

For ADSL/Bonded copper faults where total loss of service is experienced please follow the following procedure

Without detailed information to assist us with locating a fault we reserve the right to reject the request for support