How can I check my voicemail inbox via my phone?

  1. Type *123 on your phone to access voicemail.
  2. Provide your voicemail password.
  3. Type 1 to hear your unread voice messages.
  4. By default, when the voicemail is received, a notification is sent to your email. This email, if not set otherwise, has a voice file attached to it. Detach it from email and open it in your favorite music player.

How can I access a custom voice mailbox from any Cloud PBX Advanced extension?

  1. Dial *124 from any extension.
  2. After the “Comedian mail mailbox” message is played, enter the extension number.
  3. Provide your PIN.
  4. You will be granted access to the voicemail box of the extension number you entered.

How can I transfer a call to voicemail box?

  • Press # and then *125. After this, just dial the extension number and your call will be transferred to that extension voicemail box. For Example: # *125 1001
    Or
  •  Use the transfer button instead of #.  For Example: (transfer button) * 125 1001 and your call will be transferred to the other user’s voicemail box.

Which audio format should I select for voicemail recordings?

  • wav49 – The file size will be small, the quality good, and it’s a good choice for sending voicemail messages in email (RECOMMENDED).
  • gsm – Same file size and same audio quality as wav49. It may be less well supported by client operating systems if sent to users in email.
  • wav – Excellent sound quality but huge file size. Not recommended as an email attachment.

Can I create a voice mailbox without an extension?

Yes. Although each extension is equipped with a voice mailbox, voice mailboxes can be created on their own (or customized) from .

How can I add/edit a voice mailbox of an extension?

  1. Login to your Cloud PBX Advanced account
  2. Select Extensions
  3. Edit the Extension
  4. Select Advanced Options (at the top right area)
  5. Scroll down to the Voicemail section

How can I add/edit a custom voice mailbox?

  1. Login to your Cloud PBX Advanced account
  2. Select Voicemail
  3. Select Mailboxes
  4. Select “Add Mailbox” (at the top left area)

VOICEMAIL OPTIONS/FIELDS:

Mailbox: Unique network voice mailbox extension number. ([0-9])

Note: If field is set to “5001”, in order to dial into this voice mailbox, simply dial 5001 from any Cloud PBX Advanced extension.

Name: Full name of the voice mailbox owner ([a-z])

Domain: Domain/Context this voice mailbox belongs to. ([a-z][0-9])

Note: This is an advanced feature. Leave this field set to ‘default’ unless you know what you are doing.

PIN (Personal Identification Number): Four-digit number used for voice mailbox authentication. ([0-9])

Note: Each voice mailbox has a unique PIN. In order to login to your voice mailbox, provide this number when asked for it by the operator. 

Email: Email address associated with the voice inbox. This email is used for a new voice message notification and audio file attachments. ([a-z][0-9][@_-.)

Note: If ‘john@domain.com’ is set here, once this mailbox receives a new message, a notification and the attached voice message (depending on if this option is enabled) will be sent to this email address.

Language: If you installed additional language sound files on the system, you can choose a different language to be used for sound files related to voicemail. ([a-z])

Note: If you installed French language files in the sounds/fr folder, put ‘fr’ here to play French sound files when answering voicemail.

Send E-mail: Whether or not to send an e-mail to the address given above. (Yes, No, N/A) (Option buttons) 

Pager e-mail: Provide the pager e-mail address here. ([a-z][0-9][@_-.])

Note: If ‘john@pager.com’ is set here, once this mailbox receives a new message, a notification is sent to this pager email address. 

Greeting message: Greeting message played to users before they are transferred to the voice mailbox to leave a message. (Select box) 

Note: Mailbox user may choose between a ‘Busy’ and ‘Unavailable’ message.

Unavailable message: Upload the custom unavailable message. Unavailable message supports: WAV, wav, and gsm files only. (Select box)

Note: If the default unavailable message does not suit your needs, click the ‘Browse’ button, upload a custom message, and select it under ‘greeting message’.

Reset Unavailable message: Reset the current unavailable message. (Option buttons)

Note: To reset the current unavailable message, click this button. The message will be deleted from the file system.

Busy message: Upload the custom busy message. The busy message supports: WAV, wav, and gsm files only. (Select box)

Note: If the default busy message does not suit your needs, click the ‘Browser’ button, upload a custom message, and select it under ‘greeting message’.

Reset Busy message: Reset current busy message. (Option buttons)

Note: To reset the current busy message, click this button. The message will be deleted from the file system.

Skip instructions: Skip the instructions telling users how to leave a voice message. (Option buttons)

Note: Once the caller reaches the voice mailbox, instructions on how to leave voice message are played. You are encouraged to set this option to ‘Yes’ all the time.

Attach: Whether the voice message should be attached and sent along with the notification email. (Option buttons)

Ex. A caller leaves a voice message for John. With this option set to ‘Yes’, the notification email John gets will have the voice message attached to it so John can listen to it without signing in to his voice mailbox.

Delete After E-mailing: Whether the voice message sound file should be deleted from the filesystem after sending it as an attachment to the user’s email address. (Option buttons)

Ex. The caller leaves a voice message to John. With this option set to ‘Yes’, the voice message will be deleted after sending it as an attachment to John’s email address.    

Say CallerID: Whether the extension number which left the voice message should be announced to the mailbox owner. (Option buttons)

Note: With this option set to ‘Yes’, John will hear ‘… from phone number 1004…’ when checking his mailbox, for example. 

Allow Review mode: Allow the user to review his voice message before committing it permanently to the voice mailbox. (Option buttons)

Note: After a caller leaves a voice message and presses ‘#’, additional review options are allowed: 1 to accept the recording, 2 to re-record your message, etc.

Allow Operator: Allow the caller to reach the operator from the voice inbox by pressing ‘0’. (Option buttons)

Note: Once the user leaves a voice message and presses #, additional options, including ‘…press 0 to reach an Operator’, are heard.

Operator Extension: The local extension number that is dialed once ‘0’ is pressed to reach the Operator. ([0-9])

Note: Once the caller leaves a voice message to John and presses ‘0’ to reach the Operator, the extension number provided here (e.g. 1001) will be dialed.

Play Envelope Message: Announces the date and time when the voice message was left in the inbox. ([0-9]) 

Note: With this option enabled, John will hear ‘First message, 11:52, 02 Feb 2007’, for example, when checking his voice mailbox.

Hide from directory: This option will allow you to hide your voicemail extension from the directory list. (Option buttons)

Rings to answer: Number of rings played to the caller before the call enters Voicemail. ([0-9])

Note: By default, this field is empty which means that there will be no ringing. The caller will ‘fall’ into Voicemail. Rather than just ‘falling’ into Voicemail, it is recommended to set the number of ring sounds played to caller.

Voicemail Delay: The time delay in seconds before the Busy/Unavailable message is played to the caller. This solves the ‘half-played’ file problem. Keep this value from 1 to 3. ([0-9])

Ex. The caller is leaving a voice message to John and hears “…ot at home right now.” Adding ‘1’ to this field will add a one second pause before the message is played. So, now the caller will hear the greeting message without the first part being cut off “I am not at home right now.”

Timezone: Set the correct date and time format for the message envelope. Timezones are taken from the ‘/usr/share/zoneinfo’ system directory. 

Note: Some countries prefer a time format in the mm-dd-yy or dd-mm-yy format. Select from the available options.

Disk Space Used By Voicemail Recording

With a continuous tone for 60 seconds:

    wav49 = 91.0kb

    wav = 863.0kb

    gsm = 91.0kb

With a continuous silent tone (without sound) for 60 seconds:

    wav49 = 0.38kb

    wav = 3.0kb

    gsm = 0.32k b

Can I group voicemail inboxes?

Yes. Voicemail groups are used to group voicemail inboxes. Once a voice message is left to group 2002, for example, all destinations that belong to that voicemail group will receive the same voice message.

How can I add/edit a voice mailbox of an extension?

  1. Login to your Cloud PBX Advanced account
  2. Select Voicemail
  3. Select Groups
  4. Select “Add Group” (at the top left area)

VOICEMAIL GROUPS OPTIONS/FIELDS:

Name: Voice mailbox network name. ([a-z][0-9])

Extension: Voice mailbox network extension number. ([0-9])

Note: To leave a message to this group mailbox, callers will have to dial the extension number set here, e.g. 2002.

Mailboxes: A list of mailboxes that belong to this voicemail group is set here. ([0-9])

Note: To assign extensions to this voicemail group, provide their extension numbers separated by a comma ‘,’ here (no spaces).

Incoming Limit (per call): The maximum number of times each call can enter the Voicemail group. Entering a value in this field will prevent eventual infinite loops that might be accidentally set up on the system.

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