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Obtaining Technical SupportObtaining Technical Support

23 April 201423 April 2014 | nhowlettnhowlett | 0 Comment | 9:05 am

All faults should be logged within the customer panel support tab. For a voice call quality issue or issues with a slow or poor broadband service we would ask that

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ADSL2 Test ProcedureADSL2 Test Procedure

22 April 201422 April 2014 | nhowlettnhowlett | 0 Comment | 9:49 am

This article is designed to assist client that has determined that their internet access is not active and in some cases this will also be seen to stop normal phone

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Inbound Channels Explained (Domestic)Inbound Channels Explained (Domestic)

16 April 201416 April 2014 | nhowlettnhowlett | 0 Comment | 12:46 pm

A channel in this context relates to a simultaneous call. This can be seen on a call coming in and a call going out. e.g you make a call or

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LNP – Local Number Porting – INLNP – Local Number Porting – IN

15 April 201415 April 2014 | nhowlettnhowlett | 0 Comment | 5:13 pm

Nehos pride themselves in that over many years they have successfully ported in every requested number. Recent legislation has further simplified the process to make it easy for you to

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Voice Services Access InstructionsVoice Services Access Instructions

15 April 201415 April 2014 | nhowlettnhowlett | 0 Comment | 5:02 pm

Your Domain & SIP Proxy will need to be set to sip.nehos.com.au (180.94.236.10) to use this network. The sip.nehos.com.au domain supports SIP signalling on UDP/TCP on port 5060 You will

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NATNAT

15 April 201415 April 2014 | nhowlettnhowlett | 0 Comment | 5:00 pm

If your equipment supports STUN then you should enable and use the following address for the stun server :  sip.nehos.com.au and port 5060 or cpbx.nehos.com.au and port 5060 Please note that our

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Caller IDCaller ID

15 April 201415 April 2014 | nhowlettnhowlett | 0 Comment | 4:58 pm

All SIP connections must provide us with a valid caller id on every call or your calls will fail. The number must be a 10 digit geographic number. We do

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Codec SupportCodec Support

15 April 201415 April 2014 | nhowlettnhowlett | 0 Comment | 4:56 pm

Codecs The following codecs settings are available on the sip.nehos.com.au and cpbx.nehos.com.au network. G711 alaw G711 ulaw G722 The public switched telephone network (PSTN) in Australia uses G711 alaw (20ms

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