Obtaining Technical SupportObtaining Technical Support
All faults should be logged within the customer panel support tab. For a voice call quality issue or issues with a slow or poor broadband service we would ask that
ADSL2 Test ProcedureADSL2 Test Procedure
This article is designed to assist client that has determined that their internet access is not active and in some cases this will also be seen to stop normal phone
Inbound Channels Explained (Domestic)Inbound Channels Explained (Domestic)
A channel in this context relates to a simultaneous call. This can be seen on a call coming in and a call going out. e.g you make a call or
LNP – Local Number Porting – INLNP – Local Number Porting – IN
Nehos pride themselves in that over many years they have successfully ported in every requested number. Recent legislation has further simplified the process to make it easy for you to
Voice Services Access InstructionsVoice Services Access Instructions
Your Domain & SIP Proxy will need to be set to sip.nehos.com.au (180.94.236.10) to use this network. The sip.nehos.com.au domain supports SIP signalling on UDP/TCP on port 5060 You will
NATNAT
If your equipment supports STUN then you should enable and use the following address for the stun server : sip.nehos.com.au and port 5060 or cpbx.nehos.com.au and port 5060 Please note that our
Caller IDCaller ID
All SIP connections must provide us with a valid caller id on every call or your calls will fail. The number must be a 10 digit geographic number. We do
Codec SupportCodec Support
Codecs The following codecs settings are available on the sip.nehos.com.au and cpbx.nehos.com.au network. G711 alaw G711 ulaw G722 The public switched telephone network (PSTN) in Australia uses G711 alaw (20ms