Under Internet Access >> PPPoE / PPPoA menu Set PPPoE/PPPoA Client to Disable Under Internet Access >> MPoA / Static or dynamic IP Set MPoA (RFC1483/2684) to Enable Encapsulation to 1483 Bridged IP LLC VPI : 8 VCI : 35 Modulation : Multimode Bridge Mode : tick “Enable Bridge Mode” and then hit ok
Category: Troubleshooting
Generic ADSL Hardware Setup
Steps for setting up new hardware for ADSL Your wall outlet/socket telephone cable to modem side of filter/splitter. Then into back of modem/modem router. Modem ethernet Cable into PC Check device for status of DSL light on modem, it should be on within a minute. If you are having any issue after following above mentioned […]
Network Contention – poor audio quality
Voice over IP relys on voice packets being sent reliably to and from Nehos over your ISP. There are a number of factors that contribute to poor performing call quality. To better understand this please check out this short animation – www.google.com/get/videoqualityreport/ To have a business grade quality voice service we highly recommend using the Nehos […]
ADSL2 Test Procedure
This article is designed to assist client that has determined that their internet access is not active and in some cases this will also be seen to stop normal phone operations. Step 1: Power off ADSL2 modem or combined modem/router for 10 seconds, then power back on. Then wait 2 minutes. Step 2: Check status […]
Voice Services Access Instructions
Your Domain & SIP Proxy will need to be set to sip.nehos.com.au (180.94.236.10) to use this network. The sip.nehos.com.au domain supports SIP signalling on UDP/TCP on port 5060 You will need to allow your Customer Premises Equipment (CPE) to allow use of the 180.94.236.0/26 for SIP signalling and RTP media. For CPE equipment that uses […]
Codec Support
Codecs The following codecs settings are available on the sip.nehos.com.au and cpbx.nehos.com.au network. G711 alaw G711 ulaw G722 The public switched telephone network (PSTN) in Australia uses G711 alaw (20ms p-time) by default. If you use other codecs on your equipment we will need to transcode it to use G711 alaw (20ms p-time) for every […]