To retain use of service as the right of use/owner of an in-dial number, it is important to supply accurate and up-to-date Emergency Services Locations (IPND) information. This is a compulsory regulatory requirement and if not accurate could delay emergency response, has implications for the implementation and operation of telephony-based emergency warning systems, and could […]
For disconnecting Direct In-Dial numbers, please follow these instructions. Login to the Nehos Customer Panel using your login details. Please email email@example.com from your authorised email if you require login details. On the left panel menu, look for the “Voice Services” section and click “In-Dial Numbers” Look for the number you wish to disconnect Click the […]
Login to your Customer Panel Portal If you require your Username/Password request this by emailing firstname.lastname@example.org Click the Service tab Click Manage (In-dial numbers) Select Destination type as sip.nehos.com.au or Cloud PABX Select the trunk you have created from dropdown function in the Destination Type. Please finally click “Update DID” button at the bottom.
To enable call forward from the cloud PBX service you can dial *72 from the handset you want forwarded. At the audio tone enter the number you want calls to forward to and then press the # key. You will then hear an audio prompt telling you if the call forward is enabled. At the […]
Tax Invoices can be viewed and downloaded from within your Nehos Customer Portal. Login Click Accounts tab Click Invoice Payments / Management
We require formal notice that you wish to close your Nehos account and terminate any associated services. Please send an email to email@example.com with your account code in the Subject Field. The request must be sent from an authorised Account Owner contact, Technical Support contact or Billing contact associated with your account.
If you want to divert (failover) to a another number: Login to your Nehos Customer Panel Click Services Click Manage next to In-Dial Numbers Click Edit next to the DID you want to apply a divert/failover Set Destination to *blank* (take note of what the destination was) Insert the divert failover number into the Failover […]
If you are seeing a *white screen* when trying to login to your Nehos Customer Panel this indicates that an incorrect Username or Password is being used. Please send an email to firstname.lastname@example.org requesting login details be re-sent to you. NOTE: your from email address must be one associated with your Nehos account (Owner, Technical […]
All SIP connections must provide us with a valid caller id on every call or your calls will fail. The number must be a 10 digit geographic number. We do not accept mobile numbers or 13/1800 number as a caller id (due to Australian regulations). This is normally placed within the “Display as” field on […]