Emergency Services Locations (IPND)

To retain use of service as the right of use/owner of an in-dial number, it is important to supply accurate and up-to-date Emergency Services Locations (IPND) information. This is a compulsory regulatory requirement and if not accurate could delay emergency response, has implications for the implementation and operation of telephony-based emergency warning systems, and could […]

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How To Disconnect Direct In-Dial Numbers

For disconnecting Direct In-Dial numbers, please follow these instructions. Login to the Nehos Customer Panel using your login details. Please email support@nehos.net from your authorised email if you require login details. On the left panel menu, look for the “Voice Services” section and click “In-Dial Numbers” Look for the number you wish to disconnect Click the […]

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How to Assign SIP user to DiD

Login to your Customer Panel Portal If you require your Username/Password request this by emailing accounts@nehos.net Click the Service tab Click Manage (In-dial numbers) Select Destination type as sip.nehos.com.au or Cloud PABX Select the trunk you have created from dropdown function in the Destination Type. Please finally click “Update DID” button at the bottom.

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Call Forward Immediate

To enable call forward from the cloud PBX service you can dial *72 from the handset you want forwarded. At the audio tone enter the number you want calls to forward to and then press the # key. You will then hear an audio prompt telling you if the call forward is enabled. At the […]

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Tax Invoices

Tax Invoices can be viewed and downloaded from within your Nehos Customer Portal. Login Click Accounts tab Click Invoice Payments / Management

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How do I Set-up a Number Divert/Failover?

If you want to divert (failover) to a another number: Login to your Nehos Customer Panel Click Services Click Manage next to In-Dial Numbers Click Edit next to the DID you want to apply a divert/failover Set Destination to *blank* (take note of what the destination was) Insert the divert failover number into the Failover […]

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Caller ID

All SIP connections must provide us with a valid caller id on every call or your calls will fail. The number must be a 10 digit geographic number. We do not accept mobile numbers or 13/1800 number as a caller id (due to Australian regulations). This is normally placed within the “Display as” field on […]

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