Call Parking

How to Park a Call During an active conversation, dial ‘#700‘. The call will be parked on first available Call Park Extension (e.g. 701). A parked call can be picked up from any system Extension by dialing parked Extension (‘701’). Note: Extensions must have ‘Call Pickup’ enabled in ‘Enhanced Services’ in order to be able […]

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Directory/BLF List

Directory/BLF List The Directory/BLF List is used to enter the list of extensions the user would like to have as contacts. When used with the Busy Line Field enabled phone, the user can select some of those extensions to be monitored by BLF buttons on the phone. • Transferring on park space can be done […]

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SIP Registration

SIP Registration is only for telling the Nehos SIP Proxy which IP and port to send a call (inbound DID) to the customers equipment. The industry default is 3600 seconds, i.e., 1 hour. It should not be set higher than this. It’s also not necessary to set it lower than this or it will just […]

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Voicemail , IVR & MOH setup

To Enable Voicemail, Music on hold & Auto Attendant Please create your custom recording and email that to support@nehos.net Provide the target email address were all the Voicemail and After Hour messages needs to be sent Note :- Only  format .wav & .mp3 are acceptable  

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How to login into Cloud PBX

To login into your cloud account Visit the website – pbx.nehos.com.au Userrname – Provided with welcome email Password – Provided with welcome email Any issues, Please email support@nehos.net

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Call Forwarding

Call Forwarding can be setup depending on different requirement Extension Call forwarding Extensions > Edit Extension > Enhanced Services Check Call Forwarding & Hit Save Go back to Enhanced Services – Edit Call Forwarding Check Unconditional Call forwarding and Click on Plus Symbol Enter the Number & Timeout Sec Depending on requirement Enable or Disable […]

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Operation Hours

Go to Extensions – Ring Groups – Edit Existing Ring Group – Show Advance Settings Click on Operation Times – Edit Open Days Description – Name the Operation time it can be anything ; Exp Working Hours Select the days when Ring Group will ring the extensions ; Exp Monday to Friday between 9:00 to […]

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How to set caller ID

Go to Extension – Edit Extension – Enhanced Services Check the Caller ID and Save  Go back to caller ID and click Edit Enter DID in Caller ID Number & in Label enter the Name of the Person answering the call Enter same DID again in Trunk CallerID and Privacy header & Select None in […]

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Firewall / NAT settings to access Voice Services

Nehos  voice services use the 180.94.236.56/29 subnet for SIP signaling and RTP media (UDP). The voice network supports SIP signalling on UDP on port 5060 and TCP on port 5061. Communicator uses TCP port 5222,5223 and 10005. It is highly recommended to prioritise this traffic with advanced traffic management (QoS) within your router and allow […]

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Speech to Text for Voicemails

This is a new feature in pbxware that will allow customers to attach the transcript of voicemails when sending out emails to users while also being able to access this using OSC. Transcript can be added in Voicemail E-mail Template as shown below. %VM_TRANSCRIPT% In order to make this feature easier to be used the default HTML […]

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